Happy New Year!

Happy New Year! It is great to be back at Plebble after a little break over the festive period. We hope you all enjoyed yourselves.

I picked something up on Google News this morning, which I thought I would share. Silicon.com posted an article on Forsee results which has complied the top 30 UK online retailers for customer service over the Christmas period. Forsee found that pure online retailers such as Play.com and Amazon.co.uk came first and second scoring 76 and 75 out of 100 respectively. It was a mixed bag for traditional retailers websites with many featuring at the bottom of the list including the likes of B&Q, Comet, Currys, PC World and WH Smith. However bucking the trend was HMV coming fourth in the list.

These Forsee results are consistent with Plebble for example Amazon.co.uk and HMV have Plebble-ratings of 3.13 and 3.66.

The findings give a useful insight into who were the online customer service winners and losers over the Christmas period. In the News today was Play.com for 24% jump in sales over the Christmas period. Play.com is top of Forsee's list, which shows that it really does pay companies to deliver good customer service.

There has been plenty In the News about the growing prefence amongst shoppers to buy online. For example it is thought £14 billion was spent online by UK consumers this Christmas.

If you were one of them please log onto to Plebble and rate you Christmas experiences (positive or negative). That way we can use your experiences to help fellow consumers and businesses, which should mean next Christmas you will get an even better shopping experience!