Plebble and the volcanic ash travel chaos

James and I like many others were caught up in the volcanic ash travel nightmare. We were out in Amsterdam when the chaos hit. We feel extremely fortunate to get away with a surprisingly hassle free journey home (2 trains to Le Harve and then a fast ferry crossing). It only delayed us by 24 hours, which normally you'd be frustrated by, but hearing stories from other travellers put our disruption into context. It was fascinating to see how in times of adversity people clubbed together to help each other out.

Plebble has put together a collection of its resources on how to help customers who have been affected by the airline travel chaos. Including information on how to claim a refund and/or compensation.

Extreme events puts extreme pressure on companies. This causes them to either rise to the challenge and provide great service or break under pressure and cause severe angst. Our experience was a very good one. EasyJet were quick and efficient at refunding our flights and LD Lines (the Le Harve ferry company) provided first class service despite the situation. Some of you may not have been so lucky, but whether your experience was negative or positive, it helps other consumers and the businesses concerned if you let them know about your experience. So please tell us about your experience by rating on Plebble.