Plebble launches 'AdviceCentre'

Many of your ratings on Plebble are glowing praise - which is great - but there are others where you are obviously completely frustrated at how you've been treated. Your attempts to resolve your problem simply and quickly have failed and you have come to Plebble to vent your feelings to the company concerned and everyone else. This is exactly what Plebble is designed for - to reward those businesses who care, name and shame those who don't, and make you feel a whole lot better.

But we've always wanted Plebble to be more than just a place to rant. We continue to encourage businesses to join the Plebble project and use it to actively listen and respond to the issues you raise. We don't just want to hear about your experiences - ultimately we want Plebble to be a force which helps get your issues resolved. And the more you all rate, the more businesses will have to sit up and take notice.

In the meantime, we at Plebble were becoming increasingly frustrated hearing people raise all sorts of problems and complaints, but not being able to do anything to help. So, we have set-up the AdviceCentre. In the AdviceCentre, we will publish articles and links to give you information on things like how best to complain, where to send formal complaints, template letters and company procedures. We are also publishing a series of 'Get Smarter' articles, where we use your ratings and other sources to gather together information to help us all to try to avoid the pitfalls and worst offenders in the first place.

This is a new thing for us and as with everything on Plebble, we rely on your feedback. So if you have any comments on the AdviceCentre, please let us know. And if you have any advice that you think would be useful to share, please email advice@plebble.com.